1. Introduction

Lead Claims Management Pty Ltd (ABN 35 683 853 876) (“we,” “us,” “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and manage the personal information we hold in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

We provide expert services in loss adjusting, independent cost & scope validation, forensic structural assessment, insurance claims advisory, and independent expert opinions. This policy applies to all our interactions, including with insurers, brokers, underwriting agencies, legal firms, self-insured entities, policyholders, and other clients.

2. Collection of Personal Information

We collect personal information that is reasonably necessary for us to perform our professional services and functions. The types of information we collect may include:

• Contact Information: Names, addresses, email addresses, and phone numbers.
• Identification Information: Date of birth or government issued IDs.
• Insurance and Claim Information: Policy details, claim numbers, incident reports, and other information related to an insurance claim or dispute.
• Financial Information: Bank account details for payments, invoices, and quotes related to claims or assessments.
• Technical and Property Information: Details of property damage, machinery breakdown, construction works, photographs, site inspection notes, engineering reports, and other technical data.
• Sensitive Information: In some cases, we may need to collect sensitive information (e.g., health information) if it is directly relevant to a claim or assessment. We will only collect this with your consent or as required by law.

We collect this information directly from you, from our clients (e.g., your insurer or broker), from third parties such as builders, engineers, and loss assessors, or from publicly available sources.

3. How We Use Your Personal Information

We use the personal information we collect for the purposes for which it was provided, including:

• To assess, validate, and manage insurance claims (e.g., Loss Adjusting, Cost & Scope Validation).
• To provide independent expert assessments and opinions for legal, dispute resolution, or captive insurance purposes.
• To communicate with you about your claim or our services.
• For internal administrative purposes, invoicing, and billing.
• To comply with our legal and regulatory obligations.

4. Disclosure of Personal Information

We may disclose your personal information to third parties where it is necessary for the purposes outlined above, including:

• Our clients who engaged our services (e.g., insurers, brokers, legal firms, self-insured entities).
• Third-party experts and contractors (e.g., engineers, builders, forensic specialists) who assist us in providing our services.
• Government bodies, tribunals, or courts, as required or authorised by law.
• Our professional advisors, such as lawyers and accountants.
• IT service providers and data storage providers, both within and outside of Australia.

We require that any third party we share your information with protects it in a manner consistent with Australian privacy law.

5. Security and Storage

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes electronic and physical security measures. Your information is stored securely and is only accessible to authorised personnel.

6. Access and Correction

You have the right to request access to the personal information we hold about you and to request that we correct any inaccuracies. To do so, please contact us using the details below. We will respond to your request within a reasonable period and may charge a fee for providing access.

7. Complaints

If you believe we have breached the APPs or have a concern about your privacy, please contact us in writing. We will investigate your complaint and respond to you promptly. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

8. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website or by contacting us directly.

9. Contact Us

If you have any questions about this Privacy Policy or wish to access, correct, or complain about your personal information, please contact us at:
Lead Claims Management
Email: info@leadclaims.com.au
Phone: 0424 892 762