At Lead Claims, we provide comprehensive Desktop Loss Adjusting and Virtual Triage services across all Australian states and territories. From metropolitan centres to the most remote regional areas, our national reach ensures that your claims portfolio is managed with consistency, professional integrity, and local market insight.
By leveraging the deep technical expertise of our senior adjusters, we review and decide on claims based on submitted documentation and digital evidence. This evidence-based approach results in a drastic reduction in the claim life cycle, allowing for faster settlements and improved policyholder outcomes without the need for a physical site visit.
Our desktop desk is staffed by seasoned professionals who handle a diverse range of technical and specialist claims. We don’t rely on automated algorithms, we rely on decades of industry experience to assess:
Covering fire, burglary, water damage, impact, earthquake, storm, flood, malicious damage, accidental damage and etc.
Specialist review of air conditioning systems, mechanical plant, and ventilation units.
Detailed assessment of commercial machinery, industrial tools, and earthmoving equipment.
Rigorous validation of stock-on-hand, spoiled goods, and inventory losses, ensuring quantum accuracy through a review of invoices and supply records.
Professional assessment of liability and quantum for third-party property damage claims, ensuring "fair and reasonable" settlement recommendations.
Evidence-based review of motor burnout, electrical fusion, and high-value electronic infrastructure.
Landlord insurance requires a nuanced understanding of the difference between “fair wear and tear” and claimable events.
Our team provides expert clarity on:
Expertly distinguishing between accidental damage and intentional acts by tenants.
Rigorous review of ingoing/outgoing inspection reports and photographic evidence to validate repair scopes.
Validating specialist cleaning and restoration quotes following unauthorised tenancies or squalor situations.
Our Virtual Triage service acts as the frontline for your claims portfolio. We use our extensive experience to instantly categorise incoming instructions:
Claims involving stock, machinery, or property damage identified for immediate remote settlement.
Only complex, large-loss, or sensitive claims are recommended for site visits, ensuring your adjusting spend is focused where it adds the most value.
We reach a professional conclusion by cross-referencing:
High-resolution photographs and video of the property damage or stock loss.
Repairer reports, invoices, inventory lists, police reports, and incident statements.
Comparing quotes against local Australian market rates for labour, materials, and machinery parts.
Significantly reduce your claims handling spend by utilising our remote assessment model.
Our assessments are conducted by seasoned adjusters who review every document, photograph, and quote to ensure total accuracy.
By removing the scheduling delays of on-site inspections, we move claims from lodgement to settlement recommendation with industry-leading speed.
We audit repair estimates against Australian industry benchmarks to prevent "bracket creep" and ensure cost-containment.
Every report is authored to align with the Product Disclosure Statement (PDS) and the General Insurance Code of Practice.
Partner with Lead Claims for expertise-driven desktop assessments and virtual triage across Australia.